Terms of Service
Contact Information
Address: 333 Collins Street, Level 28, Melbourne, VIC 3000, Australia
Phone: +61 3 9528 4173
Email: [email protected]
Introduction
Welcome to Vertex Quill. These Terms of Service govern your access to and use of our website, services, and related offerings. By accessing our website or engaging our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Effective Date: November 1, 2025
Service Usage Terms
1. Acceptable Use Policy
When using our website and services, you agree to:
• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with applicable laws
• Maintain the confidentiality of any account credentials or access information
• Respect the intellectual property rights of Vertex Quill and third parties
• Not interfere with or disrupt our services or servers
2. Prohibited Activities
You may not use our services to:
• Engage in any fraudulent, deceptive, or illegal activity
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or user accounts
• Harass, abuse, or harm other users or our staff
• Scrape, copy, or extract data from our website without permission
• Use automated systems to access our services without authorization
3. Service Access Requirements
To access certain features of our services, you may need to:
• Be at least 18 years of age or the age of majority in your jurisdiction
• Provide valid contact and business information
• Have the authority to enter into binding agreements on behalf of your business
• Comply with all applicable laws and regulations
4. Fair Usage Guidelines
We strive to provide reliable services to all users. We reserve the right to implement fair usage policies to ensure equitable access and service quality. This may include reasonable limits on service usage, data storage, or communication frequency.
Account and Access
1. Account Creation
When creating an account or engaging our services:
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must promptly update any changes to your account information
• You are responsible for all activities that occur under your account
2. Account Security
You agree to:
• Notify us immediately of any unauthorized use of your account
• Use strong passwords and change them regularly
• Not share your account credentials with others
• Take reasonable steps to prevent unauthorized access to your account
3. Account Suspension and Termination
We reserve the right to suspend or terminate your access to our services if:
• You violate these Terms of Service or our other policies
• You engage in fraudulent or illegal activities
• Your account has been inactive for an extended period
• Required by law or legal process
We will provide reasonable notice before terminating your account, except in cases of serious violations or legal requirements.
4. Multiple Account Policy
Unless explicitly authorized, you may not create multiple accounts for the same business entity. We reserve the right to merge or suspend duplicate accounts.
Service Availability
1. Service Uptime and Maintenance
While we strive to provide uninterrupted service:
• Our website and services may be unavailable due to maintenance, updates, or technical issues
• We will provide advance notice of scheduled maintenance when possible
• Emergency maintenance may occur without prior notice
• We are not liable for any downtime or service interruptions
2. Feature Availability
Service features and availability may vary based on your service plan, geographic location, and other factors. We reserve the right to add, modify, or discontinue features at our discretion.
3. Geographic Restrictions
While we serve clients worldwide, certain services may be restricted in specific jurisdictions due to legal or regulatory requirements. You are responsible for ensuring that your use of our services complies with local laws.
4. Service Modifications and Updates
We continuously improve our services and may:
• Introduce new features or services
• Modify existing features to improve functionality or security
• Discontinue features that are no longer viable or necessary
• Update our technology infrastructure and service architecture
We will provide reasonable notice of significant changes that may affect your use of our services.
Intellectual Property
1. Ownership of Content
All content on our website, including text, graphics, logos, images, software, and other materials, is owned by Vertex Quill or our licensors and is protected by copyright, trademark, and other intellectual property laws.
2. User-Generated Content
When you provide content to us (such as financial documents, communications, or feedback):
• You retain ownership of your content
• You grant us a license to use it for the purpose of providing our services
• You represent that you have the right to share the content with us
• You are responsible for the accuracy and legality of your content
3. License to Use Our Services
Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for your intended business purposes. This license does not include any resale or commercial use of our services or content.
4. Trademarks and Copyright
Vertex Quill, our logo, and other marks used on our website are trademarks of our company. You may not use these marks without our prior written permission. All rights not expressly granted are reserved.
Payment and Billing
If you engage our paid services:
• Fees are specified in your service agreement and may be subject to change with notice
• Payment is due according to the terms specified in your agreement
• Late payments may result in service suspension or additional fees
• Refunds are provided according to the terms of your service agreement
• You are responsible for all taxes associated with your use of our services
Professional Standards and Responsibilities
As professional accounting service providers, we adhere to industry standards and ethical guidelines. However, you acknowledge that:
• Our services are based on the information you provide, and you are responsible for its accuracy
• You remain ultimately responsible for your financial decisions and compliance with applicable laws
• Our services complement but do not replace your own business judgment and oversight
• You should consult with legal or tax advisors for specific professional advice beyond our scope
Changes to These Terms
We may update these Terms of Service from time to time. When we make changes:
• We will update the "Effective Date" at the top of this document
• We will notify you of significant changes via email or website notice
• Your continued use of our services after changes indicates acceptance of the new terms
• If you disagree with changes, you may terminate your use of our services
We encourage you to review these terms periodically to stay informed about your rights and obligations.
Questions About These Terms?
If you have questions about these Terms of Service or need clarification, please contact us:
Email: [email protected]
Phone: +61 3 9528 4173
Address: 333 Collins Street, Level 28, Melbourne, VIC 3000, Australia